Randomness, sheer randomness. In search of a tankini situation that was actually a tankini and not a bikini top which seemed a bit long, I ended up ordering a swimsuit from Lands End. Don't judge me. They had cute stuff, reasonably priced, and free shipping.
I received said "swimsuit" and although it was cute, I didn't love it. So... needing to return it, this Customer Service Crazy learned that you can return all Lands End online purchases to your closest Sears store. Not being a Sears regular, especially since I had to discuss with one of their 15 year old managers why I would not beg any of their appliance salespeople to take a couple thousand dollars off of my hands for a new fridge a few months back, I didn't know how this would all pan out. How pleasantly surprised I was when we just walked right up to one of their checkout areas, the sales gal took care of my return in a matter of minutes and credited my debit card right there! Customer Service Crazy smiles all around!
Not only that, but a week later, Lands End called and wanted me to know I would also receive free shipping on my next purchase even if it wasn't for a swimsuit for the inconvenience of having to return something! FANTASTIC! Who knew that a place like Lands End which seems dated, would have a few interesting options and fab customer service! Nice!